Returns & Refund Policy for Northmart BD

At Northmart BD, we strive to ensure customer satisfaction with every purchase. This Returns & Refund Policy outlines the terms and conditions for returning items and requesting refunds.

1. Return Eligibility:

  • Items can be returned within 7 days of delivery.

  • The product must be unused, in its original packaging, and include all accessories and documentation.

  • Certain items, such as perishables, personal hygiene products, and digital goods, are non-returnable unless defective.

2. Return Process:

  • Contact our customer support at admin@northmartbd.com or call 01716172252 to initiate a return.

  • Provide your order number, product details, and reason for the return.

  • Our team will guide you through the return process and provide a return shipping label if applicable.

3. Refund Eligibility:

  • Refunds are processed for:

    • Items returned due to defects, damage during delivery, or incorrect products sent.

    • Items meeting return eligibility criteria.

  • Refunds are not provided for:

    • Items damaged due to misuse or mishandling.

    • Non-returnable items.

4. Refund Process:

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7-10 business days via the original payment method or as store credit.

5. Exchange Policy:

  • Exchanges are allowed for defective or incorrect items.

  • Contact customer support to arrange for an exchange.

6. Shipping Costs:

  • For defective or incorrect items, Northmart BD will cover the return shipping costs.

  • For other returns, the customer is responsible for return shipping costs.

7. Contact Us: For any questions or concerns regarding returns and refunds, please reach out to us at:

We are committed to ensuring a smooth and hassle-free shopping experience for our valued customers.